Refund and Returns Policy

Effective Date: October 26, 2024

At FlowxCity, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help.

1. Returns

  • Eligibility: You have 30 calendar days to return an item from the date you received it.
  • Conditions: To be eligible for a return, your item must be unused and in the same condition that you received it. The product must also be in its original packaging.
  • Non-returnable Items: Certain items, such as perishable goods or custom-made products, cannot be returned. This includes products like digital downloads, gift cards, and clearance items.

2. Refunds Once we receive your returned item, we will inspect it and notify you that we have received your returned item. If the return is approved, we will initiate a refund to your original payment method. Refund processing may take up to 10 business days.

3. Exchanges If the item you received is defective or damaged, you can request an exchange for the same product. We will cover the shipping costs for exchanges.

4. Return Shipping You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

5. Exceptions

  • Sale items cannot be refunded or exchanged unless they are defective.

6. Contact Us If you have any questions regarding our return and refund policy, please contact us at: