Privacy Policy

Privacy Policy for FlowXCity
Effective Date: April 25, 2025

At FlowXCity, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and protect the personal data you provide when you visit our website or make a purchase.

1. Information We Collect

We collect different types of information in order to provide and improve our services:

  • Personal Information: When you make a purchase, contact us, or create an account, we collect personal information such as your name, email address, phone number, shipping and billing addresses, and payment details.

  • Non-Personal Information: We also collect non-personally identifiable information, including browser type, device type, IP address, and website usage data through cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Process Orders: Your personal and payment information is used to process and fulfill orders for products or services, including shipping and delivery.

  • To Communicate with You: We may use your contact information to send order confirmations, customer support messages, and promotional emails (if you’ve opted in).

  • To Improve Our Website and Services: We use data to analyze website performance, troubleshoot issues, and improve our product offerings and customer experience.

  • To Protect Against Fraud and Other Risks: We may use your information to prevent fraud, enforce our Terms and Conditions, and comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers for the following purposes:

  • Payment Processors: To complete transactions and process payments securely.

  • Shipping and Delivery Services: To fulfill your orders and ensure they are delivered to the correct address.

  • Marketing Services: If you’ve opted in to receive promotional content, we may share your email address with trusted marketing partners.

These third parties are required to handle your data responsibly and only use it for the purposes of providing services to FlowXCity.

4. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption technology (SSL) to secure sensitive data such as payment information during transmission.

However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

FlowXCity uses cookies and similar technologies to enhance your browsing experience and collect information on how you use our website. Cookies are small files stored on your device that help us remember preferences, track browsing behavior, and analyze traffic.

You can control cookie settings in your browser, but please note that disabling cookies may affect the functionality of the website.

6. Your Rights and Choices

As a user, you have the following rights regarding your personal information:

  • Access and Update: You can access and update your personal information by logging into your account or contacting us.

  • Opt-Out: You can opt-out of receiving promotional emails by clicking the “unsubscribe” link in the email or by contacting us directly.

  • Delete Data: You may request that we delete your personal data, subject to any legal obligations or business needs.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

FlowXCity does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

Thank you for trusting FlowXCity with your personal information. We are dedicated to maintaining your privacy and providing a secure shopping experience.